1. Overview
9ajl operates the online gaming and sports betting platform available at 9ajl.app (the "Platform"). As the operator of this Platform, 9ajl is the data controller responsible for the personal information of all registered players and visitors.
This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to ensuring that your personal data is handled responsibly, kept secure, and used only for the purposes described in this Policy.
By registering an account or using any feature of the 9ajl platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please do not use the platform.
The short version: 9ajl collects what it needs to operate a safe, legal, and functional gaming platform. We do not sell your data. We protect it. And we give you clear rights to access, correct, or delete it.
2. Personal Data We Collect
9ajl collects personal data in several categories. The specific data collected depends on how you use the platform and what services you access.
2.1 Registration and Identity Data
- Full legal name as it appears on a government-issued ID
- Date of birth
- Gender
- Nationality and country of residence
- Residential address (barangay, city/municipality, province, postal code)
- Email address
- Mobile phone number
- Username and encrypted password
2.2 Identity Verification (KYC) Data
- Copies of government-issued identification documents (e.g., Philippine passport, PhilSys ID, UMID, driver's licence, voter's ID)
- Proof of address documents (e.g., utility bill, bank statement)
- Selfie or facial verification image where required
- Source of funds documentation where required by applicable regulations
2.3 Financial and Transaction Data
- Deposit and withdrawal history, including amounts, dates, and payment methods used
- GCash, Maya, GrabPay, and other e-wallet account identifiers (masked where possible)
- Bank account details used for transfers (masked account numbers)
- Bonus and promotional credit history
2.4 Gaming and Betting Activity Data
- Game history — which games were played, at what stakes, and for how long
- Sports and PBA betting history — markets selected, odds accepted, outcomes
- Session duration and frequency of play
- Responsible gaming tool usage (deposit limits set, self-exclusion requests)
2.5 Technical and Device Data
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Login timestamps and session identifiers
- Platform interaction logs (pages visited, features used)
2.6 Communications Data
- Records of communications with the9ajl support team via live chat, email, or other channels
- Survey responses and feedback submitted voluntarily
3. How Your Data Is Collected
9ajl collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or submit a form on the platform.
- Automatically through the platform — technical data such as IP address, device identifiers, and session logs are collected automatically when you access the 9ajl website or app.
- Through cookies and similar technologies — see Section 9 for a full explanation of how cookies are used on the9ajl platform.
- From third-party service providers — payment processors, identity verification services, and fraud detection providers may share data with 9ajl as part of transaction processing and compliance checks.
4. Why We Collect and Use Your Data
9ajl processes your personal data for specific, legitimate purposes. We do not process personal data beyond what is necessary for those purposes.
| Purpose | Data Used |
|---|---|
| Creating and managing your 9ajl account | Registration and identity data |
| Verifying your identity and age (KYC) | KYC documents, identity data |
| Processing deposits and withdrawals | Financial and transaction data |
| Anti-money laundering (AML) compliance | Financial, identity, and transaction data |
| Detecting and preventing fraud | Technical, transaction, and activity data |
| Providing customer support | Communications and account data |
| Responsible gaming monitoring | Gaming activity and financial data |
| Platform performance and improvement | Technical and interaction data |
| Sending account-related notifications | Email address, mobile number |
| Legal and regulatory compliance | All relevant categories as required |
9ajl does not use your personal data for purposes other than those listed above without first obtaining your explicit consent or as required by applicable Philippine law.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012,9ajl processes your personal data based on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account creation, payment processing, and service delivery.
- Legal obligation: Processing required to comply with Philippine laws and regulations applicable to online gaming operators, including Anti-Money Laundering Act (AMLA) obligations and licensing requirements.
- Legitimate interests: Processing for fraud detection, platform security, and responsible gaming monitoring — where our legitimate interests are balanced against your rights and do not override them.
- Consent: Where required, 9ajl will obtain your explicit consent before processing sensitive personal information or before using your data for optional purposes such as promotional communications.
6. Who We Share Your Data With
9ajl will never sell your personal data to third parties. Your data may be shared only in the following circumstances and only to the extent necessary:
6.1 Payment Processors
Providers of GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, Visa, and Mastercard payment infrastructure receive transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
6.2 Identity Verification Services
9ajl uses licensed third-party KYC and identity verification providers to confirm the identity and age of players. These providers process only the minimum data necessary to perform verification and are contractually bound to maintain confidentiality.
6.3 Regulatory Authorities
Where required by Philippine law — including orders from AMLC (Anti-Money Laundering Council), PAGCOR, or courts of competent jurisdiction — 9ajl will disclose personal data to the relevant authority. We will notify you of such disclosures where legally permitted to do so.
6.4 Technology and Infrastructure Providers
Service providers who help operate the 9ajl platform — including cloud hosting, data analytics, and platform security providers — may access data as part of their service delivery. All such providers are subject to data processing agreements that prohibit them from using your data for their own purposes.
Important: 9ajl does not share your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent.
7. How We Protect Your Data
9ajl implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include:
- TLS/SSL encryption for all data transmitted between your device and the 9ajl platform
- Encryption of sensitive data fields at rest in our databases
- Access controls restricting employee access to personal data to those with a legitimate need
- Two-factor authentication options for player accounts
- Regular security assessments and penetration testing of platform infrastructure
- Incident response procedures to detect, report, and address data breaches promptly
Despite these measures, no online platform can guarantee absolute security. We encourage all9ajl players to maintain strong, unique passwords and to enable two-factor authentication on their accounts.
In the event of a data breach that is likely to affect your rights, 9ajl will notify you and the National Privacy Commission of the Philippines within the timeframe required by applicable law.
8. How Long We Keep Your Data
9ajl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable retention requirements under Philippine law.
- Account and identity data: Retained for the duration of your account plus a minimum of five (5) years after closure, in compliance with AMLA record-keeping requirements.
- Transaction and financial data: Retained for a minimum of five (5) years after the date of the transaction, as required by Philippine financial regulations.
- Customer support communications: Retained for three (3) years from the date of the communication.
- Technical and log data: Retained for up to twelve (12) months, unless required for an active investigation or legal proceedings.
After the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
9. Cookies and Tracking Technologies
The 9ajl platform uses cookies and similar technologies to improve the functionality, security, and performance of the service. Cookies are small text files stored on your device when you access the platform.
9.1 Types of Cookies Used by 9ajl
- Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state and security cookies that prevent fraudulent activity. These cannot be disabled without impairing platform functionality.
- Functional cookies: Remember your preferences such as language settings, preferred payment method display, and game history filters.
- Analytics cookies: Collect anonymised data about how the9ajl platform is used — which pages are most visited, where users spend the most time, and where technical errors occur. This data is used to improve the platform experience.
- Security cookies: Help9ajl detect and prevent fraudulent logins, unusual activity patterns, and bot access attempts.
9ajl does not use third-party advertising cookies or tracking pixels for ad targeting purposes. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to the 9ajl platform.
10. Your Privacy Rights as a 9ajl Player
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9ajl:
Right to Access
You have the right to request a copy of the personal data that9ajl holds about you. We will provide this within30 days of a valid request, free of charge for standard requests.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For basic account details, you can update these directly in your 9ajl account settings.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that retention obligations under Philippine law may prevent immediate deletion of certain categories of data.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests. 9ajl will assess such objections and respond accordingly.
Right to Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
Right to Lodge a Complaint
If you believe that 9ajl has processed your personal data in a manner that violates the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of your rights, contact the 9ajl Data Privacy Officer at privacy@9ajl.app. We will respond to all valid requests within thirty (30) days.
11. Minors and Child Protection
9ajl strictly prohibits the use of the platform by anyone under 21 years of age. The platform does not knowingly collect personal data from minors. If 9ajl becomes aware that personal data has been submitted by or on behalf of a minor, that account will be immediately closed and all associated data will be deleted or quarantined pending investigation.
If you are a parent or guardian and believe that a minor has registered on the 9ajl platform, please contact us immediately at support@9ajl.app so that we can take appropriate action.
12. Cross-Border Data Transfers
Some of the third-party service providers used by 9ajl — particularly cloud infrastructure, game software providers, and identity verification services — may be based outside the Philippines. In such cases, 9ajl ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act.
These safeguards include contractual obligations requiring the overseas processor to apply data protection standards equivalent to those required under Philippine law. 9ajl does not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing appropriate contractual safeguards.
13. Changes to This Privacy Policy
9ajl reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, 9ajl will notify registered players by email at the address on file and will display a prominent notice on the platform.
The effective date at the top of this page will be updated whenever the Policy is revised. We encourage you to review this page periodically. Continued use of the 9ajl platform following notification of changes constitutes your acceptance of the updated Privacy Policy.
Stay informed: Bookmark this page and check it from time to time — especially if you receive a notification from9ajl about a Policy update. Understanding how your data is used is part of playing safely.
14. Contact Our Data Privacy Officer
If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by 9ajl, please reach out to our Data Privacy Officer:
- Email (Privacy matters): privacy@9ajl.app
- Email (General support): support@9ajl.app
- Live Chat: Available 24/7 within the 9ajl platform
- FAQ: Visit the 9ajl FAQ page for quick answers
We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days of receipt. For complaints that cannot be resolved directly, you may escalate to the National Privacy Commission of the Philippines.